Conditions of Use

Address: Put Cikole 3, Pakovo Selo 22320 Drniš 
OIB: 66055650446 
MB: 04314875 
IBAN: HR7323900011199010416

Terms of use

SIRANA IPAK doo operates in accordance with the laws of the Republic of Croatia.


1.1 This General Conditions and regulates the use of the website by the user.

1.2 In General Terms, boldface terms have the following meanings:

SIRANA IPAK means SIRANA IPAK doo, with its registered office in Pakovo Selo , 22320 Drniš OIB : 66055650446 .

Websites means all web pages or web pages owned by SIRANA IPAK .

User means any natural person resident or domiciled in the Republic of Croatia who accesses the Website. The term user also includes a registered user.

Registered User means any person with full legal capacity, whether legal or natural, who has registered for the use of the Service on web sites domiciled or based in the Republic of Croatia.

1.3 By accessing and using the Website through an appropriate technical means of access, each user agrees to abide by these General Terms and agrees to be bound by the terms of these General Terms.


2.1 The User undertakes not to

- use the website in any way that is contrary to positive regulations;

- enter into or distribute on the Websites any content that is contrary to positive regulations, including but not limited to harmful, threatening, harassing, vulgar, pornographic content, hate speech and racial intolerance, content that offends others rights and interests and the like;

- modify, delete or destroy any information on the Website;

- use the Website to violate the rights of third parties, including for breach of secrecy, intellectual property rights or other rights or interests of third parties;

- use the Website to send e-mail contrary to these General Terms;

- enter or distribute through the Website any illegal software, including but not limited to viruses, spyware , trojans , or the like.

2.2 Documents, data and information published on the Website may not be reproduced, distributed or in any way used for commercial purposes without the express consent of SIRANA IPAK or in any way that may cause harm to SIRANA IPAK or any third party. The documents, data and information published on this site may only be used for the individual needs of users, respecting all copyrights, property rights and third party rights.

2.3 By using the content of these websites, the user accepts (i) all risks arising from the use of the websites and agrees (ii) to use the content of the websites solely for personal use and at his own risk.

2.4 SIRANA IPAK disclaims all liability (i) in any way whatsoever arising from, or in any way related to, the use of the Website, (ii) for any action by the User to use or abuse the content of the Website, and to (iii) any harm that may be incurred by the user or any third party in connection with the use or misuse of the use of the content of the Website.

2.5 The web pages also contain documents, data, information as well as links ("links") to other web sites created by third parties, which will be designated as such to the extent necessary and possible. SIRANA IPAK does not have control over the said documents, data, information or other websites at all and disclaims all responsibility, including but not limited to the accuracy, completeness and availability of content on third party websites. SIRANA IPAK disclaims all responsibility for any content displayed on such third party sites, and for any products or services acquired through such third party sites. Such third parties will not be considered to be affiliated with SIRANA IPAK in any way solely because of the existence of a link to the Website.

2.6 SIRANA IPAK reserves the right to change the content of the Website, the right to terminate the Website, and the right to restrict access to the Website, without notice, and will not be responsible for any possible consequences resulting from such changes, suspension or restriction.

2.7 SIRANA EITHER will not be liable for any possible consequences resulting from the unavailability of the Website for any technical reasons.

2.8 SIRANA IPAK reserves the right to change the prices of its products.

2.9 SIRANA IPAK reserves the right to deny access to the Web sites to the IP addresses (or users) from which the actions contrary to these General Terms and Conditions are performed, and shall not bear any responsibility for this.

2.10 SIRANA IPAK shall in no way be liable to users for the costs they incur by using computer equipment and telecommunication systems to access the Website.


3.1 The User acknowledges that the entire content of the Website is the sole property of SIRANA IPAK or its designees.

3.2 By using the Website, the User is granted limited, non-exclusive, non-transferable and revocable permission to use the content of the Website in such a way that it is viewed for personal purposes.

3.3 For the avoidance of doubt, SIRANA IPAK expressly reserves and does not transfer to the User any other rights with respect to the content of the Websites, and prohibits the use of the content of the Websites, except as provided in these General Terms and Conditions and as may be permitted by the instructions therein web pages.

3.4 In particular, the User shall not have the right to download, duplicate, modify, edit, distribute, display, delete, send, sell, resell, adapt, modify content, create derivatives, engage in other websites or media or use in any way other than for personal purposes for home use.

3.5 If expressly permitted on the Website, the User will be entitled to download ("download") certain Content. In such a case, the user agrees to use such content solely for personal use, and to fully comply with the provisions of these General Terms in relation to such content.

3.6 By uploading data, including photos, (" uploads ") to web pages by users, they become the sole property of SIRANA IPAK .


4.1 Users will be required to provide SIRANA IPAK personal information before accessing certain content . In the case of consent to the provision of personal data, users will be deemed to have consented to the terms of use of personal data provided by these General Terms and Conditions, which give certain persons the right to collect, use, process and transmit the personal data required for the use of the Website.

4.2 By ticking the appropriate box or clicking on bot un, I agree to the General Terms and Conditions on the Website, it is considered that the user agrees to collect, use, process and transmit the personal data necessary for the use of the Website, including but not limited to:

- consent that SIRANA IPAK may, in accordance with the provisions of the Personal Data Protection Act, process the personal data provided for the purposes of its own records and the provision of other services, the need to create a customer database, to notify new products and services, and to improve services, and that SIRANA IPAK provides such information may provide to third parties for the purpose of performing the service, protecting the interests of SIRANA IPAK users and preventing possible misuse;

- the need for a better insight and understanding of the individual needs and requirements of the users, as well as the development of the possibility to provide all the services of SIRANA IPAK as high as possible to the satisfaction of the users;

- giving information to other persons necessary for the fulfillment of the above purposes.

4.3 SIRANA IPAK will only retain personal information for the purposes set out in these General Terms and Conditions. After this time, personal data will be destroyed, erased or made anonymous in a way that ensures that personal information is maintained.

4.4 SIRANA IPAK will not disclose personally identifiable information to third parties other than persons in its group of companies.

4.5 SIRANA IPAK will ensure that personal information is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or modification of personal data), which can only be accessed by authorized persons.

4.6 SIRANA IPAK will allow users to access their personal information in its possession to ensure that personal information is accurate, complete and up-to-date.

4.7 If users have any questions regarding the use of personal information, they can contact SIRANA IPAK directly .

4.8 If users request the deletion of their personal information, SIRANA IPAK will remove such information, but in doing so agree that they will be denied access to certain content on the Website.

4.9 When providing personal information, the user guarantees that it is complete, true, accurate and up-to-date.

When making a payment on our web store, use CorvusPay , an advanced system for secure online payment card payment.
CorvusPay ensures the complete secrecy of your card details from the moment you enter them in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes in contact with complete information about your payment card. Also, data is inaccessible even to CorvusPay employees . The isolated kernel independently transmits and manages sensitive data, while keeping it fully secure.
The form for entering payment information is secured with the SSL transport code of the highest reliability. All stored data is further protected by encryption, using a cryptographic device certified according to FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements regarding online payment security prescribed by leading card brands, that is, operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying for cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, further confirms your identity with a token or password.
Corvus Info considers all information collected to be bank secrecy and treats it accordingly. The information is used solely for the purpose for which it was intended. Your sensitive information is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the information necessary to perform the work is collected in accordance with the exacting on-line payment procedures.
Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, maintaining rigorous access controls, regular security monitoring and due diligence to prevent network vulnerabilities, and the planned implementation of information security provisions, permanently maintain and enhance the security of your system by protecting your card information.


5.1 The use of the purchase service is only available to users who are of legal age and are fully capable of business.

5.2. User registration is done through web sites, whereby the user will be obliged to enter certain personal information and consent to the use of such personal information.

5.3 Upon successful registration, the registered user receives a user name and password used to authorize the use of the purchase . The registered user is obliged to keep the username and password confidential. If a user suspects unauthorized use of his username and / or password, he is responsible for all possible costs incurred by using his username and / or password until he notifies SIRANA IPAK via contacts posted on the website of suspected unauthorized use. The User is also responsible for all unauthorized activities authorized and performed under his username and / or password.

5.4 By registering, the user confirms:

- to fully accept these General Terms and Conditions, and in particular to the extent that they relate to shopping on the Website ;

- completeness, accuracy, truthfulness and up-to-date of personal data;

- give SIRANA IPAK explicit consent to be able, in accordance with the provisions of the Personal Data Protection Act, to process the personal data provided for the purposes of its own records and the provision of other services, the need to create a customer database, to notify new products and services, and to improve SIRANA IPAK may provide such information to third parties for the purpose of performing the service, protecting the interests of SIRANA IPAK users and preventing possible misuse.

5.5 The Registered User agrees to make purchases through the Website in such a way that the Registered User purchases the products available on the Site (the "Products") by selecting them based on the image and the basic product description. The product pictures are for illustrative purposes only and do not always have to correspond to the products that are actually available in every detail. Given the ability to individually adjust the monitor on the computer, differences in the perception of product color by the human eye, etc., SIRANA IPAK does not guarantee full consistency of product colors with the colors as registered users see them on their monitor screen.

5.6 Product orders are made electronically. By clicking on the " Add to Cart" icon , the selected product is saved in the shopping cart. To proceed, you must click " Shopping Cart " where all the selected items are located. The goods are considered to be ordered at the moment when the customer goes through the entire ordering process. On the e-mail address you registered as a buyer, you will receive a confirmation that the order has been received by SIRANA IPAK doo.

5.7 If SIRANA IPAK is not able to deliver any of the ordered products, it will contact the customer by phone or e-mail and notify him of the above. The buyer has the option to cancel the ordered product or request a replacement product.


6.1 The prices of products are expressed in Croatian Kuna ("HRK") and include value added tax. SIRANA IPAK may impose certain discounts on purchases that may relate to a specific time period, but those discounts will not apply to clearly marked items and products in the "Promotional Items" category.

6.2 Product prices are subject to change up to the time of purchase confirmation.

6.3 By confirming the purchase, registered users complete the purchase process. The contract of sale was concluded at the time of receipt of payment.

6.4 Delivery price of purchased products is not included in the product price.

Products with value over 350,00 kn with VAT are delivered free of charge, and products with value less than 350,00 kn with VAT are delivered with payment of shipping costs.


7.1 Delivery of products is possible within the territory of the Republic of Croatia, EU.

Some of the products will not be able to be shipped to all countries, depending on the laws of those countries, which the buyer will be notified of when ordering.

7.2 After SIRANA IPAK records the order (no later than 48 hours from the ordering of the product by the registered user, which applies only if such period expires during the working day in the Republic of Croatia and does not apply to non-working days), the products will be delivered to the registered user on time:

- from 2 to 5 working days for the territory of the Republic of Croatia

7.3 If, for any reason, the Customer was not available via the contact number he left, SIRANA IPAK is not responsible for extending the above delivery times.

7.4 The order will be delivered to the Customer at the delivery address, and if the Customer is not at the delivery address:

- he will be left with a message with a number to contact or

- the products can be taken over by another person (adult household member, authorized person by a registered user) with the presentation of a personal identification document.

7.5 The registered user is obliged to inspect the shipment when downloading, report any visible defects directly to the shipper, and refuse to receive the damaged shipment. By signing the invoice and receiving the invoice, the registered user confirms that he / she has reviewed the product when downloading the product.

If regist r Irani user refuses to accept the shipment due to the established and visible damage to the transport packaging, shall meet the appropriate form delivery service and contact via e-mail or phone SIRANA IPAK through user manuals to the web shop site and to declare whether it wants a replacement or a refund. Upon receipt of the advertised shipment and the appropriate form, SIRANA IPAK undertakes to make repeated delivery within the next 15 working days if it is a product in stock, and if the same product is to be ordered from the supplier, the said deadline shall be extended by the delivery time from by the supplier, at no additional cost to the user or to make a refund, all in accordance with the request of the registered user.

7.6 If the registered user does not download the product or refuses to download the product without valid reason, SIRANA IPAK reserves the right to claim reimbursement of the costs incurred.


8.1 The registered user is entitled within eight (8) calendar days from the date of delivery of the product to reclaim the purchased product or return the product if, upon picking up the goods, they notice defects in the products or the delivered products are defective. SIRANA IPAK will, upon request for refund or replacement, return to the registered user the account specified by the User in the request or replace the product with a new one within thirty (30) days from the date of receipt of the returned product to the address specified on the complaint form.

8.2 The registered user announces the return of the purchased products through a complaint form upon access to the website , using a user name and password, entering personal information and other information related to the purchase.

8.3 Return of the delivered products shall be made by delivery to the address notified to the registered user on the complaint form.

8.4 The cost of returning the product shall be borne by the registered user.

8.5 The registered user is obliged to return the delivered products in the condition in which they were delivered to them and in the original packaging (commercial packaging in which the goods were delivered).

8.6. If it is undoubtedly determined that the complaint on the product was unjustified or the defect of the ordered product was due to improper handling or use, then SIRANA IPAK is not obliged to refund or deliver the replacement product. The advertised product will be returned to the user at its cost, with a written explanation of the reasons for not accepting the refund or replacement request.

8.7 If the request for a refund or exchange is justified, SIRANA IPAK will proceed as specified in point 9.1 with the cost of resending the product to be borne by SIRANA IPAK .

8.8 If there was an error in the packaging of the ordered products and the buyer did not receive the ordered product but another one, he is obliged to report the said through the complaint form within eight (8) days. In this case, the customer returns the wrongly delivered product at the cost of SIRANA IPAK, which undertakes to deliver the ordered product or to make a refund (according to the customer's request) within fifteen (15) days from the receipt of the wrongly delivered item.

8.9 If the user has not received the ordered and paid product, he shall notify the customer within eight (8) calendar days from the expected arrival of the ordered product through the complaint form or through the contacts published on the website. SIRANA IPAK is obliged to determine within that period what happened to the advertised shipment and to inform the user about the further resolution of the complaint.


9.1 SIRANA IPAK shall not be liable for any damage that may occur to a registered user and third parties:

- due to or associated with the unauthorized use of the username and password

- in connection with the use or misuse of the website , if the damage in question was not the fault of SIRANA IPAK .

9.2 SIRANA IPAK shall not be liable for any damages that may result from interruption of the Internet connection when using the Website .

9.3 The use of the website , the provisions of the applicable Law on Electronic Commerce and other laws relating to the provision and use of the website .


10.1 SIRANA IPAK reserves the right to change these General Terms and Conditions without notice. Registered users are required to check the applicable General Terms and Conditions every time they use the Website . The applicable General Terms and Conditions will be posted on the Website.

10.2 To use the website are valid general conditions in force at the time of receipt of the price of the ordered product.

10.3 All disputes that may arise under these General Conditions shall be resolved before the competent court in Šibenik .

Documents published on this site may be copied for non-commercial purposes only and for individual use only and with respect to all copyrights, other proprietary rights and any stated rights restriction